Privacy should feel
clear, not complicated.

Scope and acceptance

By using this website or communicating with us, you acknowledge the practices described here. A separate client agreement may contain additional privacy or confidentiality terms for a specific project; where those terms conflict with this general policy, the signed agreement will control for that project.

Information we collect

Information you choose to provide

We collect information you submit through our forms, email, calls, or project communications. This may include:

• Your name, email address, phone number, and preferred service.
• Details about your book idea, manuscript, publishing stage, goals, audience, and requested support.
• Files, drafts, artwork, recordings, account details, approvals, and other materials you provide while working with us.
• Billing, transaction, and business information when needed to administer an engagement. Payment-card information may be handled directly by a payment provider rather than stored by us.
• Your communication preferences and marketing consent.

Information collected automatically

Our hosting systems and website technologies may receive technical information such as your IP address, browser, device and operating system, requested pages, referring page, date and time, and basic security logs.

When you submit a website form, we record the page from which it was submitted and may use the visitor’s IP address to obtain an approximate country, state or region, city, postal code, and timezone through ipapi.co. IP-based location is approximate and may identify a VPN, mobile carrier, proxy, or internet-provider location rather than your actual location.

Sources

We collect information directly from you, automatically from your browser or device, from service providers operating on our behalf, and when relevant to a project from publicly available sources or third parties you authorize.

How we use information

We use information for practical business purposes, including to:

• Receive and respond to inquiries, recommend appropriate services, and schedule consultations.
• Prepare proposals, deliver contracted writing, editing, design, publishing-preparation, marketing, website, illustration, or audiobook services, and provide support.
• Process payments, maintain business records, and administer the client relationship.
• Send operational messages about a request or project.
• Send promotional messages only where permitted and consistent with your choices. You can opt out of marketing emails at any time.
• Maintain, troubleshoot, secure, and improve the website and our services.
• Prevent misuse, investigate security events, enforce agreements, and comply with legal obligations.

Where applicable law requires a legal basis, we rely on consent, steps taken at your request, performance of a contract, legitimate business interests, and compliance with legal obligations, as appropriate.

When information is shared

We do not sell personal information for money. We may disclose information only as reasonably needed to operate the business or provide requested services, including to:

• Hosting, email, storage, security, analytics, payment, communication, location-lookup, and other technology providers.
• Editors, designers, writers, illustrators, narrators, developers, marketers, production specialists, and other contractors supporting an authorized project, subject to appropriate confidentiality expectations.
• Professional advisers such as accountants, insurers, and legal counsel.
• Government authorities or other parties when required by law, legal process, or a good-faith need to protect rights, safety, security, or property.
• A successor or prospective successor involved in a merger, financing, restructuring, or transfer of all or part of the business, subject to appropriate safeguards.

Service providers may process information only for the services they perform for us or as otherwise permitted by law. Their own terms and privacy practices may also apply.

Cookies, analytics, and online tracking

The website may use essential cookies or local browser storage for functionality, security, and preferences. We may also use measurement technologies to understand aggregate website activity and improve performance. External content such as fonts, embedded media, or linked services may allow its provider to receive technical information under that provider’s own policy.

You can control cookies through your browser. Blocking some technologies may affect site functionality. Because there is not one universally accepted standard for browser “Do Not Track” signals, the website may not respond to every DNT signal. Where legally required and technically supported, we will honor applicable opt-out preference signals. We do not knowingly use inquiry-form information for cross-context behavioral advertising.

Your choices and privacy rights

Depending on where you live and subject to legal exceptions, you may be entitled to request access to, correction of, or deletion of personal information; receive a portable copy; object to or restrict certain processing; or withdraw consent. You may also opt out of marketing communications without affecting project-related messages.

California residents may have rights to know the categories and specific pieces of personal information collected, request correction or deletion, opt out of qualifying sale or sharing, limit certain uses of sensitive information, and receive equal service when exercising privacy rights. MedFord will not discriminate against you for making a valid request.

To make a request, email info@medfordpublishers.com with “Privacy Request” in the subject line. We may ask for information reasonably necessary to verify your identity and authority. An authorized agent may submit a request where permitted by law.

Retention and security

We keep personal information only for as long as reasonably necessary for the purposes described here, including delivering services, maintaining business and tax records, resolving disputes, enforcing agreements, and meeting legal requirements. Retention periods vary with the type of information and relationship.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no website, email system, transmission, or storage method can be guaranteed completely secure. Please avoid sending highly sensitive information through a general inquiry form.

Children’s privacy

This website and our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has submitted information, contact us so we can review and delete it where appropriate.

International visitors

MedFord operates from the United States. If you access the website from another country, your information may be processed in the United States or other locations where our providers operate. Those locations may have different data-protection rules from your home country.

Third-party links and services

Our website may link to Amazon, social networks, author websites, publishing platforms, and other independent services. We do not control their content, security, or privacy practices. Review their policies before providing information to them.

Changes to this policy

We may update this policy as our services, technology, or legal obligations change. The revised version will be posted here with a new effective date. Material changes may be communicated through an additional notice when appropriate.